Rules & Policies

We hope you enjoy your stay.

For the enjoyment of all our guests please observe and follow these rules:

BOOKINGS

  1. The minimum deposit payable at the time of booking is equal to one night’s fee, except for peak season bookings, which require three night’s fees.
  2. Quotes and reservations are subject to availability and actual pricing at the time of booking. Any verbal quote given is an estimate only of the price, which will be subject to written advice on confirmation of the reservation.
  3. A confirmation email will be forwarded to your nominated email once the booking process is complete, this confirmation of your reservation means you are agreeing to abide by our park rules and policies.
  4. The person affecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in that booking.
  5. Reservations are not permitted by persons under 18 years of age. All guests under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, Management has the right to refuse any booking when the legal parent/guardian over 18 cannot produce current photo ID
  6. Stays of six hours or more within a 24-hour period are considered an ‘overnight stay’; therefore, are counted towards the number of days a site is occupied. Management reserves the right to adjust your site booking location as and when required without notice.
  7. You may only accommodate on your site or accommodation the number of people that have been advised to management in your booking and allocated for. Exceeding the number of people on your site in accommodation without approval from management will result in your booking being cancelled without refund and you being asked to leave the premises.
  8. Only one tent, campervan, caravan or other form of accommodation are allowed on your site. Management reserves the right to charge additional fees for additional structures on your site.
  9. Your booked site is clearly defined and all your property must be contained within your site, if you have any queries in regards to your site boundaries please call management to clarify. Management reserves the right to cancel your booking if you exceed your site boundaries.

CANCELLATION POLICY

  1. Non Peak Bookings: (All times other than Peak Season periods)
  2. In the event you are unable to keep this booking, please contact Two Shores Holiday Village at your earliest convenience for a full refund (less a service fee and credit card fee of $30.00 applicable to Visa Card and MasterCard) provided a minimum of 7 days notice is given (48 hrs for sites) prior to your arrival.
  3. Note: No refunds are available for early departures or alterations.
  4. A deposit is required to secure each reservation. For all online & phone bookings a deposit equal to the first night’s accommodation / site tariff must be paid at the time of making the reservation. Reservations will not be guaranteed without a deposit. Two Shores accept Visa and MasterCard for online and phone bookings and Direct transfer for phone bookings only. Bookings paid by Direct Transfer will only be secured once payment has been received.
  5. Peak Season Bookings: (Long Weekends, Autumn, Spring and Summer Private School Holidays.)
  6. Cancellations providing more than 28 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
  7. Cancellations inside 28 days of the scheduled arrival date will result in forfeiture of all monies paid.
  8. A deposit is required to secure each reservation. For all online & phone bookings a deposit equal to the first night’s accommodation / site tariff must be paid at the time of making the reservation. Reservations will not be guaranteed without a deposit. Two Shores accept Visa and MasterCard for online and phone bookings and Direct transfer for phone bookings only. Bookings paid by Direct Transfer will only be secured once payment has been received.
  9. Christmas balance to be paid in full by 31 October.
  10. All other Peak period balance to be paid in full one month prior to arrival

FEES AND CHARGES

  1. A Credit Card pre-authorisation of $250 (minimum) may be required to cover incidental items including (but not limited to): breakages/damages/theft, excessive cleaning charges above the normal level of cleaning due to the apartment being left in an unacceptable state, etc. This may also include an amount to cover a security bond / deposit for damages. The pre-authorised amount is set aside by the credit card company for a period of up to 10 working days (release times may vary, please check with the issuing financial institution). The pre-authorisation will affect your available funds balance or spending limit. For more information on this practice we suggest the cardholder contact their issuer. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank, and cannot be negotiated. Two Shores Holiday Village reserve the right to pre-authorise all credit cards upon arrival. Please note this process validates the presented credit card and protects both the cardholder and merchant from increasing fraud incidents. Cash is not an acceptable form of bond when staying with Two Shores Holiday Village and a valid credit card will need to be presented on arrival.
  2. Payment for the total period of stay must be made prior to or on arrival.
  3. Payment must be made by cash or credit card.
  4. The Schedule of Fees and Charges is a guide only. Management reserves the right to vary fees and charges at any time.
  5. All credit card payments incur a 1.65% credit card surcharge, AMEX is not accepted.

MINIMUM STAYS

  1. Minimum of three (3) night’s stay during Easter long weekend.
  2. Minimum of three (3) night’s stay during Australia Day and Labour Day long weekends.
  3. Minimum of seven (7) night’s stay during Christmas School Holidays.
  4. All minimum stays are open for negotiations with management should availability arise.

ARRIVALS AND DEPARTURES

  1. For Cabins, check-in is after 2:00pm on the day of arrival.
  2. For Camp and caravan sites, check-in is after 11am on the day of arrival.
  3. Check-out is before 10:00am on the day of departure.
  4. Office hours are 9:30am to 5.30pm Monday to Friday, Saturday, Sunday & Public Holidays the office will be open from 10am to 2pm.An after-hours number is displayed on the office door.
  5. Arrivals and departures outside these times require pre-approval.
  6. All new arrivals and visitors must register at the office before entry into the park.
  7. All sites must only be occupied by registered persons.
  8. Before 6:00pm, no more than four (4) day visitors are permitted on site free of charge or day use (i.e. extra person) charges apply.
  9. A person must not occupy a site for a total of more than 180 days in a 12-month period.

CHILDREN

  1. Children must be always supervised by a parent or guardian.
  1. An adult must accompany all children under the age of 12 in the amenities block.
  2. Bathing of infants or young children in the laundry tubs is not permitted.

PETS

  1. Subject to pre-approval by park management, pets are permitted within the Caravan Park if the owner agrees to comply with our Pet Policy. Some dogs may be refused.
  2. Each site is allowed a maximum of two (2) pets, a pet is defined as a domestic or tamed animal for companionship or pleasure, the Pet must be considered an inside pet and kept inside most of the time (no external pets allowed such as rabbits)
  3. Your pet(s) must be desexed, fully vaccinated, registered and not considered a dangerous or restricted breed.
  4. Your pet(s) must remain on a lead and wear a collar at all times within the park.
  5. Your pet(s) must be supervised at all times whilst in the park.
  6. Just like children, your pet(s) must not be left unattended in any area of the park. This includes being left inside tents, campers, caravans or motorhomes, cabins or villas on their own.
  7. As the owner of your pet(s), you acknowledge that you are personally responsible for any and all personal injuries and/or property damage in relation to any actions caused by your pets(s).
  8. Your pets(s) are not permitted in the camp kitchen, amenities or pool area.
  9. You must pick up and dispose of your pet’s waste in the appropriate bags and in the bins provided.
  10. Pets are to be kept of all beds and lounges, additional cleaning charges may apply if this is not adhered to.
  11. Your pet’s bedding IS NOT to be washed in the guest washing machines.
  12. For additional information, please refer to our specific pet policy located at reception.

NOISE AND BEHAVIOUR

  1. All guests and visitors must comply with legislation and regulations applicable to caravan parks and public places, and park rules.
  1. All guests and visitors must promptly comply with notices received from and directions given by any statutory or public authority, park manager or other authorised representative of the park owner relating to site use.
  2. Park management reserves the right to remove any person from the park.
  3. Guests and their visitors must not:
    1. interfere with or permit interference with the reasonable peace, comfort, or privacy of others
    2. interfere with or permit interference with the proper use and enjoyment of the park
    3. cause or permit a nuisance
    4. cause or permit the site to be used for any illegal purpose.
  4. All common areas of the park, must be vacated before 10:00pm.
  5. Guests must not cause or permit unreasonable noise beyond 10:00pm.
  6. Guests must not cause or permit noise between Midnight and 7:30am.
  7. Children must return to their site at dusk and be supervised by their parents.
  8. Park management will evict any person verbally or physically abusing others. We do not tolerate inappropriate behaviour

PARK PROPERTY

  1. No person must intentionally or negligently cause or permit damage to a site, the park’s amenities, facilities, buildings, equipment and/or furniture.
  2. All amenities, facilities, furniture and equipment is to be used appropriately.
  3. Theft of toilet paper or blocking drains with toilet paper is prohibited. Theft of the park’s property (including equipment and supplies) will be reported to the Police.
  4. Only bodily waste and toilet paper is to be flushed down the toilet, everything else will clog the sewerage system, this includes disposable wipes, t-shirts, toys, feminine hygiene products must not be flushed in the toilet. They will clog the sewerage.
  5. You can enter the amenities block when it’s being cleaned; however, you must take care as floors are likely to be wet.

VEHICLES

  1. Except for the park’s vehicles, all motor vehicles entering the park must be registered, have compulsory third party insurance and be driven by a licensed driver.
  2. Only 1 vehicle per site is allowed, this vehicle and any trailers must be parked within your allocated site or parking area, exceeding this may result in additional charges, additional vehicles are to be parked outside the park boundary, and not in visitor parking bays.
  3. Electric Vehicles – Due to a restricted power supply into our Village, we unfortunately cannot permit the charging of EV on site. Please see reception and they will provide directions to the nearest charging site.
  4. Guests and their visitors must park all vehicles within areas designated by park management.
  5. In the interest of safety, the speed limit throughout the park is WALKING PACE at all times – vehicles (including bicycles, scooters, skateboards and rollerblades and alike) must not exceed 5kph on the park’s roads.
  6. As a family friendly park where bicycles, scooters, skateboards, and rollerblades and alike are permitted, it is mandatory that safety equipment (e.g. a helmet) is worn at all times.
  7. Bicycles, scooters, skateboards, and rollerblades must not be ridden after dusk.

GENERAL

  1. The park and its management accept no responsibility for damage to caravans, motorhomes, all other vehicles, annexes, and/or personal property retained on the park or whilst being moved.
  2. Guests and their visitors must always secure their belongings. The park owner and its management accept no responsibility for any loss, theft or damage that may occur to personal property whilst staying at the park or visiting.
  3. The park owner and its management accept no responsibility for personal injury, damage to or loss of property whilst undertaking activities in the park.
  4. The digging of trenches around caravans, motorhomes, tents and alike is not permitted without the approval of park management. All pegs for tents or annexes must not enter further than 400mm into the ground and must be removed from the ground at departure.
  5. The lighting of open fires is prohibited.
  6. The use of a portable gas or electric barbeque is permitted for the preparation of food only. The barbeque must be clear of all flammable material, supervised at all times when in use, within close proximity to an appropriate extinguisher or continuous supply of water, and extinguished when not in use.
  7. Smoking is not permitted inside any of the park’s buildings or structures or common areas, inside or within 10 meters of the camp kitchen or seated area outside pool fence or within 10 meters of the pool area, as the park is a smoke free zone in accordance with the Smoke Free Environment Act 2000.
  8. Guests and their visitors must ensure the site is safe and without risks to health in accordance with the Work Health and Safety Act 2011, and to a standard acceptable to park management.
  9. Guests must maintain their site in a clean and tidy condition, free from all garbage and waste, or additional cleaning fees (minimum of $50) will apply.
  10. Guests must ensure that all garbage and recycling is securely wrapped and placed in the appropriate waste receptacle.
  11. The disposal of any items not considered general household waste and recycling for regular bin collection is strictly prohibited.
  12. Guests will be charged additional cleaning fees (minimum of $50) if park management are required to clean or tidy a site, and/or remove rubbish left by the guest or their visitors.
  13. Hand basins in amenities blocks must not be used for washing cooking utensils.
  14. Guests must not erect or display any advertising within the park without the approval of park management.

SITES

  1. A person must not occupy a site for a total of more than 180 days in a 12-month period.
  2. Guests must turn off water supply when the site is not in use.
  3. The LPG gas bottle expiry date exists for safety reasons. Gas bottles must be checked in accordance with legal requirements at least every 10 years and date stamped. Expired gas bottles must not be used in the park and will not be refilled.
  4. Unless permitted by the park management, no fences are permitted to be erected along site boundaries. No fences are permitted to be erected along or across any fire corridor.
  5. Guests agrees to maintain the site in accordance with the following requirements:
  6. External areas are clean and tidy, free from clutter and debris
  7. Caravans, moveable dwellings, annexe, and skirting must be maintained (including paintwork) as determined by park management
  8. Caravan skirting must be fixed safely and neatly
  9. Clothes lines must be retractable or foldable, and must be retracted or folded when not in use
  10. Grass within site boundaries must be cut to the reasonable satisfaction of the park management
  11. Guests must not prune trees, prune shrubs, or construct a garden on their site without the approval of park management.

SWIMMING POOL

  1. No glass at any time allowed in the pool area.
  2. No children under 16 allowed unsupervised in the pool area.
  3. Be respectful of other guests when using the pool.
  4. Unwelcomed photography is prohibited.
  5. The pool is only open during daylight hours.
  6. Pool seat reserving will not be tolerated, if you are not present to confirm your belongings, management has the right to remove your belongings and hold them in reception for your collection.

LAUNDRY

  1. Laundry and drying machines cost $5 per use, change can be obtained at reception.
  2. Both machines operate for approx. 45 minutes at no time should your laundry be left unattended
  3. Unattended clothing left in completed machines will be taken by management and held at reception for your collection.
  4. No pets, or children are to be washed in the laundry sinks supplied.
  5. Please leave the laundry in a clean and tidy manner

ACCOMMODATION CABINS

Accommodation cabins when rented are to be maintained and kept clean at all times, additional charges will apply based on the following:

  1. Any damage incurred to the parks property
  2. Any theft of park property, including pots, pans, artwork etc
  3. Additional cleaning required
  4. The cabin upon vacating should be left in a clean and presentable manner, please ensure the following is completed in order to avoid additional cleaning charges:
  5. All plates, glasses, cutlery pots and pans must be washed up and if not put away, left to dry in the drying rack provided – a $25 cleaning charge will be incurred if we have to undertake this process.
  6. Any excessive lingering cooking smells (i.e. curry or fish smells) will incur a one nights accommodation charge as these odours must be expelled from the air conditioner and the cabin aired out, this process can take 12 hours and this has a direct impact upon the next occupants.
  7. Excessive pet hair is to be swept up and removed – a $25 cleaning charge will be incurred if we have to undertake this process.
  8. All rubbish is to be placed in the rubbish bags provided and disposed of in the large wheelie bins provided throughout the park.
  9. All towels to be placed in Bathroom ready for collection.
  10. We understand accidents happen, therefore any breakages of glasses, plates or other park property, please leave to the side. Failure to do so will result in being charged to replace these items. Unreasonable damage to the cabins will result in charges being made against the guest in accordance with the Innkeepers Act 1968.
  11. Parking is available for vehicles adjacent or behind each cabin as defined, if a second vehicle parking is required, please see management for alternative locations for vehicles.

      Should you have any queries in regards to these park rules and policies, please do not hesitate to contact reception for clarity.